Appointments

Urgent appointments

To request an urgent appointment:

  • Phone us on 01707 291041, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment::

  • Phone us on 01707 291041, Monday to Friday from 8am to 6.30pm
  • Use your NHS account (through the NHS website or NHS App)
  • Use your Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Home visits are available for housebound patients or for patients that are too sick to come to the surgery.

To request a home visit, call 01707 291041 (option 2) before 10am if possible. Home visits are carried out on the day they are requested.

You may be visited at home by the most appropriate clinician, which may include a community nurse if the duty team feels that it’s appropriate.

Hospital transport

If medically necessary the NHS will provide hospital transport in the form of car or ambulance for hospital appointments. This can be arranged by telephoning 03332 404909.